Professionalism/Ethics: New CICC Regulations, Marketing, AI, and Trauma-Informed Communications 

CATEGORY

SEMINAR

FORMAT

LIVE

CPD HOURS

4 Hours

STREAM DATE

AUGUST 27, 2026 @ 1:00 p.m. - 5:10 p.m. PT

EXPIRATION DATE

AUGUST 27, 2027

Price

$54

ABOUT THIS SEMINAR

The August 27, 2026 Immigration Practitioner Centre Continuing Professional Development Seminar’s Event Title is ‘Professionalism/Ethics: New CICC Regulations, Marketing, AI, and Trauma-Informed Communications’.

This seminar examines key aspects of professionalism, ethics, business management, communication, informatics, and regulatory compliance in an immigration practice. It provides Immigration Practitioners with practical guidance on CICC's evolving regulatory framework, professional standards, and the effective use of emerging technologies while maintaining ethical and professional obligations.

The August 27, 2026 seminar features two experienced presenters who provide practical insights on the following topics:

Hjalmar Leon, RCIC-IRB – New CICC Regulations: Administrative Monetary Penalties, Suspensions, and Removal from Practice; the Compensation Fund; Insurance; Membership Renewal; and the Application and Implications for RCICs and RISIAs

Shiwani Sagar, RCIC-IRB – Marketing an Immigration Practice: Legal framework governing marketing, including the Code of Professional Conduct and CICC Professional Standards of Practice; common compliance issues, including over-promising and fear-based marketing; regulatory obligations; and practical marketing strategies.

Artificial Intelligence, Confidentiality, and Hallucinations: Practical AI applications in an immigration practice; confidentiality and privacy considerations; algorithmic bias; inaccurate AI-generated content; and CICC compliance considerations.

Trauma-Informed Communication: Understanding the impact of trauma on client communication, trust, and decision-making; communicating difficult outcomes such as refusals, delays, and removal orders; maintaining professional boundaries; and managing practitioner stress.

Each presentation concludes with a dedicated Question-and-Answer session. The seminar concludes with a 20-minute panel discussion featuring both presenters.

This seminar provides Immigration Practitioners with practical guidance on regulatory compliance, ethical practice management, responsible use of Artificial Intelligence, and effective client communication in today's evolving immigration practice.

Pending Approval for 4.0 CPD Hours by the College of Immigration and Citizenship Consultants and the Law Society of BC.
OUR SPEAKERS

MEET THE SPEAKERS

Shiwani Sagar 

RCIC-IRB

Marketing One’s Immigration Practice.
AI, Confidentiality and Hallucinations: Managing Professional Risk in a Regulated Practice.
Trauma-Informed Communication in Immigration Practice: Managing Difficult Conversations with Empathy and Professional Boundaries

Shiwani Sagar is an RCIC-IRB, post-secondary instructor, and marketing professional whose experience spans immigration law, international student advising, digital marketing, and adult education. She is also a Commissioner for Taking Affidavits in Ontario, reflecting her commitment to professionalism, ethics, and public service. 


Shiwani currently works at the University of Niagara Falls Canada, supporting international students through immigration and academic transitions, while also operating an active immigration practice advising clients on temporary and permanent residence pathways. As an RCIC-IRB, she is authorized to represent clients before the Immigration and Refugee Board of Canada and is passionate about helping newcomers navigate complex systems with clarity, confidence, and dignity. She also volunteers with community organizations focused on settlement, mentorship, and digital literacy for newcomers and immigrant women. 


Prior to immigration consulting, Shiwani worked as a Digital Marketing Expert at Meta, supporting small and medium-sized businesses with digital advertising and social media strategies. She has since led marketing initiatives across multiple industries, bringing hands-on expertise in ethical marketing, audience engagement, and business development that directly informs her approach to practice-building in a regulated profession. 


Alongside her consulting and advising work, Shiwani is a passionate educator who has taught adult learners in both live-online and in-person post-secondary settings. At GeorgianILAC College, she designed and delivered professional development training for instructors on integrating AI tools into educational environments. Her teaching philosophy centres on practical, engaging instruction that bridges theory and real-world application while preparing learners to navigate professional responsibility with confidence. 

Hjalmar Leon 

RCIC-IRB 

New CICC Regulations – Administrative and Monetary Penalties – Application and Implications for RCICs and RISIAs

Hjalmar received a Bachelor of Laws degree from the University of Los Andes in South America, a Master of Business Administration in Global Management from the University of Phoenix in 2000, and a Professional Specialization in Public Sector Management from the University of Victoria. He also graduated from Ashton College with a diploma in Immigration Consulting. 


Hjalmar's immigration consulting practice focuses on temporary residence applications and family sponsorship programs. In addition to his immigration practice, he has also represented individuals and corporations in administrative matters. 


Hjalmar is fully fluent in Spanish. He is also a collaborator and an active board member for several non-profit organizations in the province of British Columbia. 

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