Last updated: September 4th 2025
This Privacy Policy explains how AshtonLive (“us”, “we”, “our”) collects, uses, discloses, and safeguards your personal information when you use our services. AshtonLive takes your privacy seriously. We do not rent, sell, or share your personal information with third parties, except as described in this policy or as required by law.
We may update this Privacy Policy from time to time. If you are a registered AshtonLive user, we will attempt to notify you of material changes by email. Otherwise, please review this page periodically for the most current version.
You may review, remove, or update the personal information you have provided at any time by contacting us or logging into your account.
We collect personal information that you provide to us during registration or while using AshtonLive services, including:
- Full name
- Address
- Email address
- Phone number
- Country, province/state, and postal code
- Billing information, including credit card details
We collect this information for the following purposes:
- To create and manage your AshtonLive account
- To process payments and deliver services
- To provide customer support
- To communicate with you about updates, promotions, or new features
- To improve our services and offerings
By registering for an AshtonLive account or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
We retain your information for up to 30 days after your account is deleted, after which it is permanently removed from our systems.
Your personal information is stored on servers located in the United States. While we take steps to safeguard your information, it may be subject to access by U.S. government authorities under applicable laws.
We may collect and store certain technical information about your interactions with AshtonLive, including cookies, IP addresses, browser type, device type, location, Internet service provider, entry and exit pages, operating system, and time/date stamps.
We use this information only to improve the quality of our services. You may decline cookies in your browser settings; however, this may limit your use of certain features.
When you register for AshtonLive services or purchase products through AshtonLive, your email address will be added to our mailing list. You may receive:
- Welcome and account-related information
- Product or service updates
- Promotional and marketing communications
You may opt out of marketing emails at any time. Please note that if you do so, you may not receive technical support responses, account updates, security notifications, or changes to our Terms of Service and Privacy Policy.
If you forget your login details, you may reset your password using the “Forgot Login” link on our website.
If AshtonLive undergoes a merger, acquisition, or sale of all or part of its assets, your personal information may be transferred as part of that transaction.
We protect your data with SSL encryption and other security measures. While we work hard to safeguard your information, no system is completely secure. We cannot guarantee that unauthorized access will never occur.
We encourage you to maintain the confidentiality of your account information and to use a strong, unique password.
Under British Columbia’s
Personal Information Protection Act (PIPA), you have the right to:
- Request access to the personal information we hold about you
- Request corrections to your personal information
- Withdraw your consent to the use of your personal information for marketing purposes
To exercise these rights, please contact us at support@ashtonlive.com.
AshtonLive has designated a Privacy Officer responsible for ensuring compliance with this Privacy Policy and applicable privacy laws.
Contact Information: Jane Chang
Privacy Officer
Email: support@ashtonlive.com
Any changes to this Privacy Policy will be posted on this page and, where appropriate, communicated to you by email.
